Privacy Policy

1. Who We Are

Ventura is operated by:

For privacy-related questions, requests, or complaints, contact us at:

support@getventuraapp.com

2. Information We Collect

We collect information you provide directly, information generated through your use of Ventura, and information collected through device permissions, integrations, and trusted service providers.

2.1 Account and Profile Information

We may collect:

• Name
• Username
• Email address
• Profile photo
• Bio
• Social links
• Vehicle/garage information
• Account settings and preferences

2.2 Location Information

Ventura uses location to power map-based features.

Depending on your permissions and how you use the app, we may collect:

• Precise location
• Approximate location
• Route and drive activity
• Free Roam or drive recording location points
• Location-based interactions with events, routes, users, groups, businesses, listings, and points of interest

Location may be collected while the app is in use and, where enabled, in the background for features such as drive recording, Free Roam, and route tracking.

You can control location permissions through your device settings.

2.3 Contacts

If you choose to grant permission, Ventura may access your contacts to help you find or invite friends.

You can deny or revoke contacts access at any time through your device settings.

2.4 User Content

We collect content you create, upload, send, or share through Ventura, including:

• Posts
• Comments
• Replies
• Messages
• Photos
• Videos
• Marketplace listings
• Routes
• Events
• Groups
• Forums
• Points of interest
• Reports, feedback, and support requests

Some user content may be visible to other users depending on your privacy settings, account settings, and where you choose to publish it.

2.5 Marketplace Information

If you use Ventura’s marketplace features, we may collect listing-related information, including:

• Listing title
• Description
• Price
• Condition
• Location
• Photos
• Seller profile information
• Messages and interactions relating to listings

Ventura does not guarantee, verify, or process ownership, payment, delivery, or transaction completion between users unless explicitly stated.

2.6 Purchases and Subscription Information

Ventura may offer paid subscriptions or premium features.

Payments are processed by Apple and/or third-party subscription infrastructure providers. We do not collect or store full payment card details.

We may receive information such as:

• Subscription status
• Product purchased
• Renewal status
• Entitlement status
• Transaction identifiers
• Purchase history related to Ventura

2.7 Usage and Analytics Data

We may collect information about how you use Ventura, including:

• App launches
• Screens viewed
• Taps, clicks, and interactions
• Feature usage
• Search activity
• Saved content
• Engagement with posts, events, routes, listings, groups, and messages
• Session activity
• General app performance and user journey information

2.8 Device, Technical, and Diagnostic Data

We may collect technical information, including:

• Device type
• Operating system
• App version
• IP address
• Crash logs
• Error reports
• Performance data
• Network and request diagnostics
• Security and fraud-prevention signals

This information helps us monitor, secure, debug, and improve Ventura.

2.9 Website Advertising and Cookie Data

If you consent to marketing cookies on our website, Meta may collect information such as pages viewed, browser and device information, IP address, referring URLs, and interactions with Ventura advertising. We use the Meta Pixel to measure campaign effectiveness, understand conversions, and improve advertising on Facebook and Instagram.

Meta may use this information in accordance with its own privacy policy. The Meta Pixel is not loaded unless you select “Allow marketing cookies”. You may decline without affecting your use of the website.

3. How We Use Information

We use personal information to operate, improve, protect, and develop Ventura.

This includes using information to:

• Create and manage user accounts
• Provide maps, routes, events, marketplace, social, messaging, groups, forums, garage, and profile features
• Show location-based content and nearby activity
• Enable drive recording, Free Roam, and route discovery
• Enable communication between users
• Process subscriptions and premium entitlements
• Personalise the user experience
• Recommend relevant content, users, events, routes, listings, or communities
• Provide customer support
• Send service, security, account, and notification messages
• Measure app performance and feature usage
• Detect, prevent, and respond to fraud, abuse, spam, security incidents, and policy violations
• Comply with legal obligations
• Enforce our terms and policies
• Develop new products, services, and features

4. Legal Bases for Processing

Where UK or EU data protection law applies, we rely on one or more legal bases to process personal information.

These may include:

Contract

We process information where necessary to provide Ventura and deliver features you request.

Legitimate Interests

We process information where necessary for our legitimate interests, including improving Ventura, maintaining security, preventing abuse, understanding product performance, and developing new features.

Consent

We rely on consent where required, including for certain device permissions such as location, contacts, notifications, or other permission-based access.

You can withdraw consent through your device settings or app settings where applicable.

Legal Obligation

We may process information where necessary to comply with applicable laws, regulations, legal processes, or enforceable requests.

5. How Information Is Shared

We do not sell personal information.

We may share information in the following circumstances.

5.1 With Other Users

Some information is shared with other users as part of Ventura’s core functionality.

This may include:

• Profile information
• Posts and media
• Comments and replies
• Public routes
• Public events
• Public groups and forums
• Marketplace listings
• Messages sent to other users
• Location visibility, depending on your settings

You control certain visibility settings within Ventura.

5.2 With Service Providers

We use trusted third-party service providers to help operate Ventura.

These may include providers for:

• Hosting and infrastructure
• Databases and storage
• Analytics
• Crash reporting and diagnostics
• Push notifications
• Email delivery
• Maps and location services
• Subscription management
• Security, fraud prevention, and app reliability

These providers process information on our behalf and are expected to protect it appropriately.

5.3 For Legal, Safety, and Security Reasons

We may disclose information if we believe it is necessary to:

• Comply with law, regulation, legal process, or governmental request
• Enforce our terms or policies
• Protect the rights, property, or safety of Ventura, users, or others
• Investigate fraud, abuse, security incidents, or harmful conduct
• Respond to emergencies

5.4 Business Transfers

If Ventura is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction.

6. Location Privacy

Ventura is built around location-based community features.

Depending on your settings, location information may be used to:

• Show your position on the map
• Help you discover nearby users, routes, events, groups, POIs, businesses, and listings
• Record drives and routes
• Enable Free Roam
• Improve map and route functionality
• Support safety, diagnostics, and abuse prevention

You may be able to choose between visibility settings such as private, friends, or public, depending on the feature.

You should only enable public or shared location features if you are comfortable with other users seeing location-related information.

7. Communications and Notifications

We may send:

• Account-related messages
• Security messages
• Email verification messages
• Password reset messages
• Product updates
• Push notifications
• Event, route, group, marketplace, social, and message notifications

You can manage push notification permissions through your device settings and, where available, Ventura settings.

8. Data Retention

We keep personal information for as long as reasonably necessary to provide Ventura, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes.

Retention periods may vary depending on the type of information.

Examples:

• Account information is generally retained while your account remains active.
• User content may remain available until deleted by you or removed under our policies.
• Messages may be retained to provide chat functionality, safety, and abuse prevention.
• Diagnostic and analytics data may be retained for shorter operational periods.
• Certain records may be retained where required for legal, tax, accounting, fraud-prevention, or compliance purposes.

When information is no longer required, we delete it or anonymise it where appropriate.

9. Account Deletion and User Controls

You may request deletion of your account and personal information.

You can contact:

support@getventuraapp.com

Some information may not be deleted immediately where retention is required for legal, safety, security, fraud-prevention, dispute-resolution, or legitimate operational reasons.

Content you shared with others may remain visible if it has been copied, shared, cached, archived, or is required for safety, moderation, or legal purposes.

10. Your Privacy Rights

Depending on your location, you may have rights over your personal information, including the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Object to certain processing
• Restrict certain processing
• Request portability of your information
• Withdraw consent where processing is based on consent
• Complain to a data protection authority

To exercise your rights, contact:

support@getventuraapp.com

If you are in the UK, you may also contact the Information Commissioner’s Office at:

https://ico.org.uk

11. International Transfers

Ventura and its service providers may process and store information in the United Kingdom, European Economic Area, United States, and other countries.

Where required, we use appropriate safeguards for international transfers of personal information.

12. Security

We use technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, and disclosure.

No system is completely secure. You are responsible for keeping your login credentials confidential and for using Ventura responsibly.

13. Children

Ventura is not intended for children under 13, or the minimum age required in your jurisdiction.

We do not knowingly collect personal information from children below the applicable minimum age.

If you believe a child has provided personal information to Ventura, contact us at:

support@getventuraapp.com

14. Third-Party Links and Services

Ventura may contain links to third-party websites, services, content, businesses, events, or profiles.

We are not responsible for the privacy practices, content, or policies of third parties.

You should review the privacy policies of any third-party services you use.

15. Tracking and Advertising

Ventura does not sell personal information.

Ventura uses advertising technology on its website only where this is clearly disclosed and, where required, consent is obtained. We do not load the Meta Pixel unless you choose to allow marketing cookies.

If Ventura expands its advertising or tracking features, we will update this Privacy Policy and any required App Store disclosures before the change takes effect.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date above. If changes are material, we may provide additional notice through the app, website, email, or other appropriate means.

Your continued use of Ventura after an updated Privacy Policy becomes effective means you accept the updated policy.

17. Contact Us

For questions, requests, or complaints about this Privacy Policy or Ventura’s handling of personal information, contact: